Visitation Guidelines

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Visitation Guidelines for the duration of the Covid-19 Pandemic

Visitation Update


The New York State Department of Health (DOH) issued new visitation guidelines on March 25, 2021. Per the guidance, the visitation policies are as follows:

  • Visits will continue to be scheduled to assure capacity limits and sanitation of visiting areas.
  • All visitors will continue to be screened for symptoms and/or potential exposure to COVID-19, as well as have their temperature taken.  All visitors will be asked to sanitize their hands upon arrival.  For the purpose of potential contact tracing, we’ll also need to document the visitor’s name, address, telephone number, email address, and the date and time of the visit.
  • All visitors must wear a mask covering their mouth and nose.
  • Any Resident who is on isolation or observation, or with suspected or confirmed COVID-19 status, irrespective of vaccination status, may not have visitors outside of compassionate care or end-of-life situations.
  • It is highly recommended that visitors be vaccinated and be tested for COVID prior to their visit if possible.
  • There is a limit of two visitors at a time per Resident per visit to maintain physical distance as much as possible within the confines of the Resident’s room or visiting area.
  • The recommended time limit for visits is no longer than 1 hour.
  • Per the guidance, families may visit their loved ones in their rooms, or in designated areas both inside and outside of our building.
  • The guidance requires limited visitor movement throughout the building. Visitors must go directly to and from the Elder’s room or visiting area. However, visitors may bring their loved ones outdoors if the Elder chooses and weather permits. Visitors must go directly to the outdoor area, and then directly back to the Elder’s room to limit exposure with other residents.
  • Visitors must maintain a social distance of six feet from anyone other than their loved one; i.e., other Elders, visitors and staff.
  • If the Elder is fully vaccinated, they can choose to have close contact (including touch) with their visitor while wearing a well-fitting face mask and performing hand-hygiene before and after.
  • Our dining rooms are not accepting visitors at this time.  This has to do with the total capacity allowed in our Dining Room at any given time.
  • Communal activities of small groups are allowed for Residents who are not on isolation precautions.
  • Compassionate care visits will be allowed at all times, regardless of the Resident’s vaccination status, the county’s COVID-19 positivity rate, or an outbreak. Again, if the Resident is on isolation precautions, visitors must wear the appropriate PPE during their visit.
  • Zoom visits may still be scheduled as requested. Zoom visits should be reserved for those family members who live out of town and are unable to visit Residents in person. Staff resources are being re-focused on resuming small group activities.
  • Window visits are available for visitors who would prefer not to come into the building. They may be scheduled on our website.
  • Out of town visitors traveling from other U.S. states or territories are no longer required to test or quarantine upon arrival in New York State and may visit after April 1, 2021.
  • If Residents leave the building for offsite visits with families, the family must sign an attestation assuring compliance with all infection control protocols.  If the Elder leaves the residence for over 24 hours, they will need to be tested for Covid-19 or observe isolation precautions for 10 days.

These guidelines are subject to change as guided by the NYS Department of Health. 

Thank you for your understanding and cooperation.