Visitation Guidelines

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Updated Visitation Guidelines for the Covid-19 Pandemic

Updated Visitation Guidelines


Rochester Presbyterian Home Communities have a layered approach to mask wearing while visiting inside our homes.  It is highly recommended that visitors be vaccinated and/or be tested for COVID-19 prior to their visit.  COVID Antigen Rapid Tests are available at the reception desk upon request.

Visitors are required to wear masks based on the community COVID-19 levels.  There is signage posted with community levels and masking requirements at each of our community home entrances.  However, if you are experiencing symptoms of COVID-19 or have been exposed to COVID in the last 10 days, you are required wear a high-quality mask (provided at community entrances).  Visitors can also choose to wear a mask at any time.

Upon arrive, all visitors will be asked to complete a Visitor Questionnaire; screening for signs and symptoms of respiratory illness, recent confirmed COVID illness, as well as visitor’s name, telephone number, and email address.  A staff member will assist you in taking your temperature as this is still a DOH requirement.

Visits can occur throughout our community.  Visitors will be notified upon their arrival if visitation is limited to designated areas due to active COVID cases within our community.

When visiting in common areas please maintain 3-ft social distance from anyone other than your loved one, for example other Elders, visitors, staff, etc.  If you would like to share food or drink with your loved one, we ask that this be done in their room or in designated areas throughout our communities.   Our dining rooms remain closed to visitors at this time.

Any Elder who is on isolation or observation, or with suspected or confirmed COVID-19 status, irrespective of vaccination status, may have visitors. Visitors must wear the appropriate PPE throughout their visit.

If Elders leave the building for offsite outings, family must sign an attestation assuring compliance with all recommended infection control protocols.

These guidelines are subject to change as guided by the NYS Department of Health.

Thank you for your continued cooperation and support.